Case Studies: Behavioral Health Provider

Case Studies: Behavioral Health Provider

Behavioral Health providers include non-profit community mental health centers, chemical dependency providers, county mental health systems, inpatient facilities, human service providers, and independent practitioners. The size of the organization and the number of people served may vary considerably, but there is a shared desire to provide the most effective and efficient services to the people they see.

The focus may be on providing a single type of service (outpatient treatment), or a wide array of services (e.g., crisis, individual and group treatment, medications, residential treatment). MCPP consultants have assisted our clients in improving their services and administrative systems.

Case Studies: Behavioral Health Provider

Case Study 1
MCPP completed a Behavioral Health five-year master plan and computer model; a project that was sponsored by the County Administrative Officer and the Board of Supervisors. The master plan identified goals and objectives, a detailed work plan supported each objective, and a computer model projected a balanced budget over the next five years, based on forecast demand, supply, cost and revenue assumptions.

A unique feature of this project was the degree to which other county agencies were participants in the process at the design team and steering committee levels, including the work sessions with the computer model. In some ways the most important outcome of the project was the development of a new level of communication, planning, and shared understanding among the county agencies involved in the planning project.

MCPP worked over a period of several years on incremental redesign of a suburban mental health system, with a focus on development of criteria for access to services, forecasts of the type, intensity and duration of service, development of best practices, development of the Quality Improvement process, data development and report design, and articulation of organizational accountabilities.

A major initiative in support of all these changes has been management of a process to select and install new clinical/financial software. MCPP consultants have evaluated the major software packages on the market and are prepared to help provider organizations develop the best options to meet their needs.